Privacy Policy

The protection of your personal data is a natural extension of our commitment to transparency and total traceability that we apply on our estate. This policy details how we handle your information with the utmost care.

1. Data collection
We only collect the information necessary for the smooth running of your experience with Nosy-crafts:

Identity and Contact: Last name, first name, email address and phone number for tracking your orders.
Delivery Information: Postal address essential for the shipment of our oils, spices and seasonal products.
Payment Data: Transactions are secure and processed by our certified payment service providers; we do not store your bank details.

2. Use of Your Information
Your data is processed for specific purposes, in accordance with our management ethics:

Order management: Processing, billing and shipping of your agroforestry products.
Traceability and Quality: Inform you about the origin and path of your products, from the tree to your table.
Communication: Send you news about our crops or new natural extracts, if you have chosen to receive them.

3. Conservation and Security
Security: We implement rigorous technical measures to protect your data from unauthorized access or loss.

Retention period: Your data is kept only for the time necessary for the purposes for which it was collected, in accordance with legal and accounting obligations.

4. Data Sharing
Your information is never sold to third parties. They are shared only with our logistics partners to ensure the delivery of your packages, in accordance with our delivery policy.

5. Your Rights
In accordance with data protection regulations, you have the following rights:

Access and Rectification: You can view and modify your information at any time.

Deletion: You can request the erasure of your personal data from our files.

Opposition: You can oppose the use of your data for marketing purposes.

6. Cookies
Our website uses cookies to improve your navigation and analyze the audience of our online shop window. You can set your browser to refuse these cookies, although this may limit some features of the site.

7. Contact
For any questions regarding the management of your data or to exercise your rights, you can contact us directly via the contact details provided on our presentation website.